Returns

  • Customers have right to reject and return the ordered product during 14 days after delivery date
  • Return of the purchased product is possible only in case if the product preserves it’s exterior, consumer performance, original package and marking
  • Product can be returned to our office in Rīga, Katlakalna iela 10 – 304, from 09:00 to 17:00 during business days, or by post to the same address, or by a courier service
  • Please fill out  Return products form  an add to returned product
  • During the product return, transportation risk is born by the customer
  • The Customer covers return shipping cost
  • According to the “Consumer protection law”, the seller has a right to reject the return of a purchased product, or in some cases to deduct a part of the reimbursement, if the returned product lacks the original package, or the package is seriously damaged, or the product has signs of usage like scratches or alike. If the value of a product became reduced because of the customer, the seller has a right to deduct the equivalent value from the reimbursement
  • The reimbursement is carried out basing on the customer’s request. Money is transferred to the bank account indicated by the customer, with a provision that the seller is capable to do this. Reimbursement takes 7 to 30 days.
  • The seller has a right to postpone the reimbursement for a returned product or service until the product will be returned, or the customer will provide a document, approving the product return shipment

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