• (further in text «Homepage») is administered by SIA Azelia, registration number 40103896784, legal address 166a Augusta Deglava street, Riga, LV-1021 (further in text svē
  • By authorizing and ordering at our internet store you agree with the Rules and conditions (further in text “Rules”) and this kind of interaction is considered as a Distant contract and is subject to legal regulations
  • svē protects basic rights and freedom of physical persons, especially the personal privacy in respect to handling personal data according to the “Law of the private data protection of physical persons” of the Republic of Latvia
  • User profile registration at the Homepage is free of charge and proceeds in accordance with the registration rules. Only registered persons can leave reviews and comments. Seller has a right to make any changes to the Rules

2.  Order process

  • Customers select goods and services indicating its quantity and carefully study the product ingredients when adding it to the shopping cart
  • Orders are processed from 9:00 to 15:00 during business days
  • After successful order completion, customer automatically receives the order status information to his email address. Order status indicates the current order processing stage
  • Customer shall select the way of payment (for further details please see part 3 “Payment”)
  • svē has a right to notify or not notify the customer about cancelling or reducing the order or service in case if it may, by our unilateral decision, lead to the rules violation

3. Payment

  • In order to pay for the order at our homepage it is possible to use any of the following services: internet-bank of Swedbank, VISA, MasterCard, Maestro or the prepayment
  • For reserved products it is possible to pay by cash or a bank card at our store
  • All prices at the Homepage are indicated in EURO including VAT

4. Delivery

  • Orders are delivered to any point in Latvia within 2-3 business days after receiving the payment
  • It should be noted that in some cases the delivery may be delayed due to unforeseen reasons
  • During ordering process it is possible to choose one of the following delivery methods: pick-up in store, courier delivery, delivery to Omniva or DPD parcel machine
  • Purchases, who total amount is more than 120.00 € we provide free delivery throughout the Latvia

5. Return

  • Customer has a right to refuse from the order during 14 days after delivery. Product return is only possible if the product’s exterior, consumer properties, original package and marking are not damaged and/or degraded
  • Products can be returned to our office at the Rīga, Katlakalna iela 10, 304. kabinets, from 09:00 to 17:00 during business days, or by post or courier
  • When returning products, transportation risk is beard by the customer
  • When returning products, it is necessary to enclose the form “Product return” (download)
  • According to the “Customer protection law”, svē has a right to refuse the product return or in some cases to reduce the reimbursement if the product is returned not in original package, or the package is seriously damaged, or the signs of use are visible, like scratches or alike. If the value of a product become decreased because of the Customer’s actions, svē has right to reduce the reimbursement accordingly
  • Money is returned basing on a written query of the customer. Reimbursement is transferred to the bank account, indicated by the customer, with provision that svē is able to do it. svē returns the money during 7 to 30 days

6. Privacy

  • Information provided by the customer is processed and used to maintain, support and improve the content and services of the Homepage, and to develop new offers
  • Administration may use the contact information of customers to inform them about news, services and events of the Homepage. Customers may change their user profile settings to cancel the Homepage news subscription
  • Homepage does not provide to any third party any information concerning deals and users activity on the Homepage, if not demanded by law enforcement on the ground of Latvian laws
  • If needed, customers may at any time change, add or delete personal data of their user accounts
  • svē is not responsible for the user data published at other internet resources


High quality handmade products from Latvia

High quality products from Latvia is the cornerstone of our action and offer. We carefully choose the best of home masters products

Excellent service and satisfied customers

Customer trust is our highest value. Customer satisfaction is our goal and return the Internet shop to cheer themselves and their loved ones

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